OUR POLICIES
Deliveries
All wine will be dispatched within 5 business days of payment and can take up to a further 5 days to be delivered, depending on the destination. If we anticipate any additional delays we will let you know.
Delivery Charges
Auction Wines: A delivery charge applies to all wine purchased via auction. The following charges are applicable per dozen based on location:
$10 - Brisbane
$15 - Gold Coast/Sunshine Coast
$20 - Interstate & Regional*
Additional surcharges may apply to remote and offshore locations - please contact us for applicable rates.
This minimum charge will apply to any lots of less than 1 dozen. Should you win multiple lots we will consolidate your wine to minimise your freight charges. Large format bottles will be calculated separately – we will contact you after the sale to confirm.
Retail Wines: For all wines purchased through our website the following rates apply:
QLD, NSW, ACT, VIC & SA (non-remote) - free delivery for all orders over $250. For orders under $250 the following rates are applicable per dozen:
$10 - Brisbane
$15 - Gold Coast/Sunshine Coast
$20 - Interstate Metro
WA/TAS - a flat rate of $20 per dozen (1-12 bottles)
Offshore & Remote - Additional surcharges may apply - please contact us for applicable rates.
Where we Deliver
We aim to fulfil every order, however we are unable to deliver to NT and will not freight wine to designated dry areas or anywhere else restricted by law. If your order is unable to be fulfilled for this reason, we will contact you and your transaction will be refunded. Shipping can be arranged to many international locations, though we cannot guarantee delivery to every country. Please contact us for further information, rates and conditions.
We regret we are unable to deliver to PO Boxes and parcel lockers.
Delivery Instructions
We always recommend delivery to an address where someone can take delivery during working hours. You may opt to have your wine left in a designated place – if you wish to take this option please leave detailed information in the Delivery Instructions box. Please note that in doing so you are accepting any risk associated with leaving the wine in that location.
Proof of Age
In accordance with Australian law, wine may not be delivered to anybody under 18 years of age. If in doubt our drivers are obliged to ask for photographic ID – if this is not provided, we are unable to leave the wine.
Heat Policy
We want you to enjoy your wines in the best possible condition and will never compromise on quality by dispatching in temperatures above safe recommended levels for shipping wine. If a substantial delay is necessary to ensure the wellbeing of your wine, we will email you to keep you up to date. Good things are worth waiting for, after all!